B2B SaaS vendor track (leadership)
In B2B SaaS, your customers assess you as much as the law governs you: compliance becomes a sales argument.
What your customers will demand
| Topic | Typical expectation | Your action |
|---|---|---|
| DPA | Data processing addendum to contracts | Standard template (see toolbox) |
| Audit rights | Third-party reports (SOC 2 Type II, ISO 27001), sometimes an audit | Framed audit policy |
| Subprocessors | Up-to-date list, notice of changes | Published catalogue + notification procedure |
| Incidents | Prompt notice | Internal alert within 4 h at most (good practice), then notify customers |
| Location | Data in Canada | ca-central-1 region or equivalent |
| AI | No use of data for training | Clear contractual commitment |
Liability
Define in contracts the allocation of liability in case of breach, and check cyber risk coverage with your insurer.
For sales teams
Prepare standard answers to security questionnaires: see the "Sales and customer compliance" section.